What kind of SIM are you activating?
A physical SIM card
purchased in-store
- Download the amaysim app and follow the instructions or click here to activate your SIM card
- Enter the SIM number on the back of your SIM card or Starter Pack and follow the prompts
- Insert your SIM card into your phone to complete your onboarding
A digital eSIM
purchased online
- Download the amaysim app and follow the instructions or click here to activate your SIM card
- Follow the on-screen instructions to install your eSIM
FREQUENTLY ASKED QUESTIONS
To ensure you don’t encounter errors during your eSIM installation, follow these instructions.
Before downloading an eSIM:
- Connect to strong, private Wi-Fi (no public networks or VPNs).
- Remove or disable your physical SIM.
- Stay connected — unstable networks can cause failure.
- Let the download fully complete before closing or switching apps. Don’t let your device sleep.
- If interrupted, you'll need retry in the app, or contact us for assistance.
Transferring your mobile number can be done online. All you need are your account details with your current Aussie telco - you don’t have to cancel your plan with them, all you have to do is kick off the transfer with us.
Once you’ve entered the details of your SIM, your SIM should become active within 4 hours (In most cases the service will connect instantly and you’ll simply need to insert the SIM into your device).
If you are transferring your number to amaysim from another provider, your SIM will become active once the transfer process is complete. Most transfers will become active within a few hours, however the process can take up to 3 working days depending on which provider you’re switching from.
During the transfer you can continue to use your current provider’s SIM. Once it stops working, that’ll mean your amaysim SIM is in the process of being activated.
Yes you can. Keep a valid form of ID handy. For instance, an Australian drivers licence, passport or Medicare card.
Before you start
Connect to strong, private Wi-Fi (no public networks or VPNs).
Remove or disable your physical SIM.
To setup your eSIM
Download the amaysim app or update to the latest version.
Log in.
Follow the steps on screen.
Don't have the amaysim app, log in to the Myamaysim webpage and follow the installation steps on screen.
During set up
Stay connected — unstable networks can cause failure.
Let the download fully complete before closing or switching apps. Don’t let your device sleep.
If interrupted, you'll need a new QR code to retry.
NEED A HAND?
Sign into your account
Message us
Call us