How do I change my amaysim NBN plan?

You can change your plan in the amaysim app or from the website. A friendly reminder that you can only change your plan once in a renewal cycle/month.

Changing your plan in app

Swipe up > Change plan > Select new plan > MFA > Place Order

Changing your plan from the website

Log in to my amaysim > Scroll up > Change plan > Select new plan > MFA > Place Order

How will I be charged for an NBN plan upgrade?

You will be upgraded to your chosen higher speed amaysim NBN plan immediately. You’ll only be charged the higher price from the next bill cycle. Enjoy higher speeds for a lower price until then.

How will I be charged for an NBN plan downgrade?

You will continue to enjoy the higher speed plan for the rest of your renewal cycle and billed for the lower speed NBN plan from the next bill cycle.

How long will it take to for my NBN plan upgrade to come into effect?

This depends on your NBN technology type. For:

FTTP: Fibre to the Premises

Your plan typically adjusts to the new speed around 10 minutes after you’ve changed your plan. As the speed changes, there will be a brief drop in your internet connection for around 8 mins. This can can last up to 30 minutes, but rarely happens.

Roughly, please give this process - up to 1 hour

FTTN/FTTB: Fibre to the Node or Fibre to the Building

Your plan typically adjusts to the new speed around 5 minutes after you’ve changed your plan. As the speed changes, there will be a brief drop in your internet connection for around 2 mins. This can last up to 15 minutes, but rarely happens.

Roughly, please give this process - up to 30 mins

FTTC: Fibre to the Curb

Your plan typically adjusts to the new speed around 17 minutes after you’ve changed your plan. As the speed changes, there will be a brief drop in your internet connection for around 15 mins.. This can last up to 30 minutes, but rarely happens.

Roughly, please give this process - up to 1 hour

HFC: Hybrid Fibre Coaxial

Your plan typically adjusts to the new speed around 10 minutes after you’ve changed your plan. As the speed changes, there will be a brief drop in your internet connection for around 2 mins. . This can last up to 30 minutes, but rarely happens.

Roughly, please give this process - up to 30 mins