We’re focused on the safety and wellbeing of our customers and people in South-East Queensland and Northern NSW impacted by the severe weather event Cyclone Alfred.

To show our support, we’ve given UNLIMITED plan customers living in affected areas 50GB bonus data to use until 4 April 2025.

For our AYG customers living in affected areas, we’ve given you free standard national talk and text to use until 4 April 2025.

If you’re in an impacted area, you may experience disruptions to your amaysim service, including calls, text, and internet access. You can continue to check your network status here.

If your mobile or internet connection are lost and you need current information about the weather event, we recommend you use TV, radio, or contact emergency services personnel located in your area.

Experiencing network issues? Try these  troubleshooting tips.

• Simple, but most important – make sure your phone is fully charged.

• Conserve battery power where necessary by closing all unnecessary apps in the background and placing your phone in power saving mode.

• Charge any mobile battery packs for extra back-up charge.

• Back-up your data in the cloud so you don’t lose important personal photos and data.

• Have your emergency phone numbers saved in your phone or written down.

• Make sure you connect with a family member or friend outside of the impacted area before a weather event hits, including letting them know what your plans are, and your exact location.