We’re focused on the safety and wellbeing of our customers and people following the impact of an extreme weather event in Victoria and Tasmania.

The Optus network team is working with relevant authorities in Victoria and Tasmania to restore services quickly and safely. We have generators deployed to strategic positions in both states. Given the severity of this weather event, it could take up to 48-72 hours for power and networks to be fully restored.

Experiencing network issues? Try these troubleshooting tips

TIPS FOR STAYING IN TOUCH IN AN EMERGENCY

• Simple, but most important – make sure your phone is fully charged.
• Conserve battery power where necessary by closing all unnecessary apps in the background and placing your phone in power saving mode.
• Charge any mobile battery packs for extra back-up charge.
• Back-up your data in the cloud so you don’t lose important personal photos and data.
• Have your emergency phone numbers saved in your phone or written down.
• Make sure you connect with a family member or friend outside of the impacted area before a weather event hits, including letting them know what your plans are, and your exact location.