I'm experiencing dropouts. What do I do?

If you’re experience dropouts, check for outages in your area and if your modem, cables and power boards are correctly connected.

You could also:

• Perform a power cycle (see steps below) on your modem/router or NBN connection box. Make sure your cables are properly connected.
• Check if you have a modem/router that is less than 5 years old. We recommend using a Wi Fi 6 modem/router. This is best suited to deliver high speeds around your home.
• Get a WiFi booster/extender if you have a big home with solid brick walls.

How to perform a power cycle

1. Turn off your modem/router and NBN box.
2. Wait 20 seconds.
3. Turn it back on.
4. Wait for devices to reconnect. This can take up to 5-15 minutes.

If your service is still experiencing dropouts, please contact us to help you resolve any issues. We’re here to help.