A GUIDE TO UNDERSTANDING YOUR BILL

Important note: We no longer offer Postpaid billing for new services, so if you’re a new customer, your chosen plan will be Prepaid, meaning you’ll always pay for your service upfront, and won’t receive a bill. 

This article applies to Postpaid customers only.

If you’re an existing Postpaid customer, the guide below should make understanding your bill a little simpler. 

Understanding the charges included in your bill

As a Postpaid customer, you receive a monthly invoice where you’ll be charged for any activity that has occurred during your monthly bill period (30/31 days). This activity can include:

  • Plan renewals
  • Additional purchases (such as data plans); or
  • Any potential excess usage that falls outside your included plan features  

Breaking down your invoice

The first page of your bill provides an overview of your billing situation and includes your account details and the amount owing on the account:

  • ‘Bill No’ is the specific bill number of the invoice you are viewing.
  • ‘Bill Period’ is your monthly bill period and the period you are being charged for.
  • ‘Bill Issue Date’ is the date you have been sent the invoice via email – and the due date of your payment will always be ten days after your invoice has been issued.
  • Total Amount Due is the amount that needs to be paid.

The second page of your bill (and potentially further pages if you have multiple services) breaks down the all the charges that have occurred within your monthly bill period.

Everything included within your plan’s allowances will be listed as ‘Included Value’.

Any usage that falls outside your plans included allowances will be listed under ‘Excluded Value’. This will only be displayed if there is excess usage that needs to be charged for.

Within both the Included Value and Excluded Value sections, you’ll be able to view the dates each charge or purchase occurred.

Note: If your bill is under $10.00, we won’t invoice you until the money owed becomes more than $10.00, or after three months have passed, whichever comes first.